Contact · reply within 24h

Talk to a Dafotec expert

A failing device? The first step is free. Call us, drop off your device in Paris or Roubaix, or request a business pickup. We provide a diagnosis and firm quote within 24h, no commitment.

Phone+33 9 83 70 00 00

Diagnosisfree · 24h

Drop-offsParis · Roubaix

Rating4.9/5 · 797

Four ways to reach us

Choose what suits you.

Phone

+33 9 83 70 00 00

Monday to Friday. An expert guides you immediately and, if needed, triggers priority handling. Call now →

contact@dafotec.fr

Describe your situation (device, symptom, urgency). We reply within 24 business hours with the next steps. Send an email →

Online tool

SEAD estimate

Estimate your price in 2 minutes by device and failure, then start your diagnosis request. Estimate my price →

Business

Pickup & emergency

For servers and critical systems: pickup, dedicated contact, NDA, 24-48h handling. Business service →

Drop off or ship your device

Two addresses, all of France.

Drop your device off in person, ship it in a tracked parcel, or use one of our 36 partner points across France.

Head office & lab — Roubaix

Dafotec59 Bis rue du Curoir, CS 40082 · 59052 Roubaix Cedex, FranceCall →

ISO 5 cleanroomAll physical operations are performed hereThe 36 points →

Drop-off — Paris 8th

Dafotec Paris1 rue de Stockholm · 75008 Paris, FranceParis details →

Secure shippingTracked parcel, shock-proof packaging recommendedPrepare my shipment →

Shipping tip: protect the device in antistatic, shock-proof packaging. For a clicking drive or a wet phone, don't power it on before shipping — include a note describing the failure and the priority data.

Before you write

A few useful answers.

How long for a diagnosis?+

The diagnosis is done within 24h of receiving the device, free of charge. You then receive a firm quote and the feasibility, no commitment.

Does my data stay confidential?+

Yes. Processing is GDPR and ISO 27001 compliant, on an air-gapped network for sensitive cases. An NDA is available on request.

What exactly should I send?+

The affected device (drive, SSD, phone, card…). For a NAS or RAID, send the disks in their original order and the enclosure if the fault is there. When in doubt, call us before shipping.

Do you handle emergencies?+

Yes, a 24-48h enterprise emergency option is available for servers and critical systems, with round-the-clock handling and a dedicated contact.

The first step is free

Send us your device.

Call +33 9 83 70 00 00 or start your request online. Diagnosis and firm quote within 24h, no data – no fee.

Request my free diagnosis +33 9 83 70 00 00